Cancellation & Refunds

1. How to cancel

Email [email protected] from your registered email before the next renewal date. Include your domain, service name and invoice or transaction ID. Cancellation stops future renewal; it does not automatically refund the current billing period. Back up and move your data before termination.

2. New shared-hosting purchases

Your first purchase of an eligible shared-hosting plan may be cancelled within 30 calendar days of activation for a refund of the hosting fee. This guarantee does not apply to renewals, upgrades, add-ons, abuse-related termination or services listed below. If a bundled domain or licence was supplied, its non-refundable cost may be deducted.

3. Non-refundable products and charges

• Domain registrations, transfers, renewals, redemption and registry charges once submitted.
• SSL certificates, software licences, control-panel licences and third-party add-ons once issued.
• VPS, cloud, dedicated resources, IP addresses, bandwidth or backup consumption after provisioning.
• Setup, migration, recovery, administration, consulting and completed support work.
• Renewals after the new billing period has started, taxes already remitted, payment fees where legally non-refundable, and accounts terminated for prohibited use.

4. Website development and managed projects

Custom development, design and managed-news-platform work follows the accepted proposal or statement of work. A deposit becomes non-refundable once discovery or production work begins. If you cancel, we will invoice completed work and committed third-party costs; any unearned balance will be returned. Accepted or delivered milestones are non-refundable except where the written agreement says otherwise.

5. Duplicate, failed or unauthorised payments

If an amount is debited but no order is created, first allow the bank or payment provider's reversal period. Send us the transaction ID and proof of debit if it remains unresolved. Verified duplicate payments will be returned. Report suspected unauthorised use promptly to both your payment provider and Parbon.net.

6. Review and refund timing

We normally acknowledge a complete request within two business days. Approved refunds are initiated to the original payment method within five business days. Banks and payment networks may then take approximately 5–10 working days to credit the amount. We will share a refund reference when available. Processing time is outside our control after the refund is sent.