1. Digital services only
Hosting, cloud, domains, software access, development and support are delivered electronically. We do not ship physical products, so physical shipping fees, couriers and tracking numbers do not apply.
2. Expected activation times
- Shared hosting: usually within 5–30 minutes after successful payment and automated checks; allow up to one business day for manual review.
- Managed VPS or cloud: normally within 4–24 hours after payment, configuration confirmation and security review.
- Domain registration or transfer: submitted after successful payment and required registrant data. Registration is often completed within minutes, but verification, registry processing or transfer approval may take up to 48 hours or longer under registry rules.
- Migration: scheduled after access details and scope are confirmed.
- Custom development: delivered by milestones and dates in the accepted proposal or statement of work.
3. How access is delivered
Account confirmations, credentials and service notices are sent to your registered email or made available in the client portal. For security, passwords may be delivered through a protected link. Check your spam folder and ensure your email address is correct.
4. Delays and dependencies
Delivery may be delayed by missing information, identity or fraud review, payment confirmation, domain verification, third-party licensing, registry action, custom configuration or events outside reasonable control. We will request required information or provide a revised estimate when practical.
5. If access has not arrived
After the stated timeframe, email [email protected] with your name, order date, service, domain and Razorpay payment or invoice ID. Do not email passwords, card details, UPI PINs or online-banking credentials.
A payment receipt is not itself confirmation that a domain has been registered or a manually reviewed service has been activated. We will send a separate activation notice.